The return policy for Chosen Event Rentals includes specific guidelines on cancellations, modifications, and responsibilities for rented items:
Cancellations and Changes
Cancellations or reductions must be made at least 14 days before the event date. Additions to the order are allowed but depend on availability.
Responsibilities for Rented Items
Setup and Takedown: For items like tables and chairs, customers are responsible for folding and stacking them. China, flatware, and glassware should be free of food particles and repacked in their original containers. Linens should be dry, shaken free of food, and packed to avoid mildew.
Cleaning: Most items need to be returned in pre-rented condition except for food service equipment, which will be washed and sanitized upon return. Linens should be free from excessive food debris and bagged dry to prevent mildew.
Damage or Missing Items: Renters are liable for items from the time of pickup/delivery until return. A damage deposit often covers minor issues, but significant losses or damages will incur additional charges.
Delivery and Pickup:
Standard delivery charges apply, and items need to be ready for pickup at the same location they were delivered. Additional fees may apply for specific delivery requirements, such as deliveries to non-ground floors.
These guidelines help ensure a smooth rental process and outline clear customer responsibilities. For more detailed information contact us.