Shipping Policy for Chosen Event Rentals
At Chosen Event Rentals, we strive to make the rental process as smooth and convenient as possible. Our shipping policy is designed to ensure timely delivery and easy returns of all rental items.
Delivery
1. Coverage Area: We provide delivery services across the South East and Surrey. Please check our website or contact customer service to confirm if your location is covered.
2. Delivery Times: Delivery times are arranged to suit your event schedule. We recommend booking well in advance to ensure availability.
3. Charges: Delivery charges are calculated based on your location and the order size. Specific rates are provided at the time of booking.
4. Tracking: All deliveries come with tracking information, allowing you to monitor the progress of your order.
Returns
1. Pre-paid Return Labels: We provide pre-paid return service labels for all rental items.
2. Packing Instructions: Please pack the items in their original packaging, attach the return label, and drop them off at a designated shipping centre.
3. Collection Service: For an additional fee, we offer a collection service to pick up the items from your location at a pre-arranged time.
4. Return Deadline: All rental items must be returned by the specified date to avoid late fees. Typically, returns are expected the day after your event by noon.
Local Customers
1. Collection: Customers who choose to pick up their orders from our showroom or warehouse must return the items in the provided laundry bags by noon the day after the event.
2. Late Returns: Any items not returned by the specified time may incur additional charges.
For precise details about our shipping areas, specific instructions, or any special requirements, please refer to our detailed policy on our website or contact our customer service team directly.
We are committed to providing exceptional service and ensuring your event succeeds with our high-quality rental items and reliable delivery options.